EFFECTIVE COMMUNICATION & NEGOTIATION SKILL
OBJECTIVE
After this training, participants will be able to:
- Understand the basic concepts of Negotiation Skills and Effective Communication, particularly with respect to the affairs of their daily work.
- To prepare the negotiations effectively started principle of exchange up to create the right atmosphere
- Improve the ability of participants in interpersonal relationships
- Increase the ability of participants to negotiate and communicate professionally
- Communicate effectively and manage conflict to problem-solving techniques
Materi
COMMUNICATION
- Understanding the Communication Process
- Effective communication
- Understand the Miss-Communications
- Inquiry and Listening Skills Active
- Talk with Clear and Focused
- Mechanical Body Language
- Build relationships with New People known
NEGOTIATIONS
- Preparing Negotiations
- Basic Principles of Negotiating
- Goal Setting Negotiation
- Structure Effective Negotiation
- Dealing with Conflict
- Problem Solving Techniques
- Reach Agreement
- Negotiate in Everyday Situations
- Negotiations By Phone and Email
- List of Critical Success Negotiations
- Case Studies and Troubleshooting of Successful Negotiation Techniques